Return and Refund Policy

1. Introduction

At AgriScape Innovations Company Limited (ASI Co. Ltd.), customer satisfaction is very important to us. We are committed to providing high-quality agricultural products, planting materials, agricultural inputs, training services, consultancy, and other agribusiness solutions. This Return and Refund Policy outlines the circumstances under which returns, refunds, replacements, or service adjustments may be granted.

2. Returns of Agricultural Products and Inputs

Customers may request a return, replacement, or refund for agricultural products purchased from ASI Co. Ltd. under the following conditions:

• The product was received damaged or defective.
• The wrong product was supplied.
• The product does not match the specifications stated at the time of purchase.
• The product is returned within seven (7) days of delivery or collection.

Returned products must:

• Be in their original packaging where applicable.
• Be accompanied by proof of purchase (receipt or invoice).
• Not have been misused, altered, or damaged by the customer.

3. Seedlings and Planting Materials

Due to the biological nature of seedlings and planting materials, returns and refunds are only accepted if:

• The seedlings were supplied in poor condition at the time of delivery.
• Incorrect varieties were supplied.
• The issue is reported within forty-eight (48) hours of receipt.

ASI Co. Ltd. reserves the right to inspect or request evidence before approving a replacement or refund.

4. Consultancy, Training, and Professional Services

Refunds for consultancy, training, technical support, and other professional services (Greenhouse Construction, Irrigation Systems installation, Fish Ponds and rainwater designing and construction) may be considered only if:

• The service was not delivered as agreed.
• ASI Co. Ltd. cancels the service without providing an alternative arrangement.
• Deposits paid for custom services (e.g., greenhouse, pond, and irrigation setup) are non-refundable, as materials are purchased and preparations are made immediately after confirmation.
• Refunds will not be granted for services already rendered or partially completed unless otherwise agreed in writing.

5. Non-Refundable Items

The following items and services are generally non-refundable due to their nature, customization requirements, or the inability to verify their condition after delivery or use:

Customized products and special orders.

Products that have been specifically produced, modified, or sourced according to a customer's unique requirements are not eligible for return or refund. This includes customized agricultural structures, specialized planting materials, branded products, and any items ordered specifically at the customer's request. Refunds may only be considered where the product delivered differs significantly from the agreed specifications or contains manufacturing defects.

Digital Materials and Resources

Once digital products such as technical reports, consultancy documents, training resources and manuals, electronic publications, presentations, templates, or other downloadable materials have been delivered or accessed by the customer, they cannot be returned or refunded. This policy applies because digital content cannot be recovered or returned after distribution.

Products damaged through improper handling

ASI Co. Ltd. shall not be responsible for products that become damaged, deteriorated, or unusable as a result of improper handling, transportation, storage conditions, installation, application, or use after delivery. This includes seedlings, agricultural inputs, equipment, and other products that require specific handling or storage conditions. Customers are encouraged to follow all instructions and recommendations provided by the company.

Services fully completed and accepted by the client.

Refunds are generally not available for consultancy, training, installation, technical support, project implementation, or other professional services that have been fully delivered and accepted by the client. Acceptance may be demonstrated through written approval, completion certificates, signed delivery notes, project handover documents, attendance records, or any other confirmation indicating satisfactory completion of the service.

Notwithstanding the above provisions, AgriScape Innovations Company Limited reserves the right to review exceptional cases on an individual basis and may, at its sole discretion, provide an appropriate remedy where justified by the circumstances.

6. Refund Process

To request a return, replacement, or refund, customers should contact AgriScape Innovations Company Limited (ASI Co. Ltd.) through the company's official communication channels, including email, telephone, and website contact forms, or designated customer service representatives. To facilitate a timely review and resolution of the request, customers must provide the following information

• Customer name and contact information.

The customer should provide their full name, telephone number, email address, and physical address (where applicable). This information enables ASI Co. Ltd. to verify the transaction, communicate updates regarding the request, and arrange for product inspection, collection, replacement, or refund processing where necessary.

Proof of purchase.

Customers must submit valid proof of purchase, such as a receipt, invoice, delivery note, payment confirmation, or order reference number. Proof of purchase helps verify that the product or service was obtained from ASI Co. Ltd. and confirms the date, quantity, and nature of the transaction.

Description of the Issue

A clear and detailed explanation of the problem should be provided. This may include information about product defects, damage during transportation, incorrect items supplied, quality concerns, missing items, or any service-related issue. The more detailed the description, the easier it will be for ASI Co. Ltd. to assess and resolve the matter efficiently.

Supporting photographs or evidence where applicable.

Where the issue involves damaged, defective, or incorrect products, customers are encouraged to provide clear photographs, videos, or other relevant evidence showing the problem. Such documentation assists ASI Co. Ltd. in verifying the claim, determining the cause of the issue, and making an informed decision regarding replacement, return, or refund eligibility.

Approved refunds will be processed through the original payment method or another mutually agreed method within fourteen (14) business days.

7. Replacement of Products

Where appropriate, ASI Co. Ltd. may offer a replacement instead of a refund. Replacement products will be supplied subject to availability and verification of the reported issue.

8. Limitation of Liability

ASI Co. Ltd. shall not be responsible for losses resulting from improper use, storage, transportation, environmental conditions, or management practices beyond our control after products have been delivered to the customer.

9. Policy Amendments

AgriScape Innovations Company Limited reserves the right to modify this Return and Refund Policy at any time. Updated versions shall be communicated through appropriate company channels.

10. Contact Information

For any questions regarding returns, replacements, or refunds, please contact:

AgriScape Innovations Company Limited (ASI Co. Ltd.)
P.O. Box 1277, Morogoro, Tanzania
MODECO B, Near Open University of Tanzania, Morogoro
Phone: +255 753 720 600 | +255 799 769 106
Email: info@agriscapeicl.co.tz | agriscapeicl@gmail.com
Website: www.agriscapeicl.co.tz

Office Hours:

Monday – Friday: 08:00 – 18:00
Saturday: 09:00 – 17:00
Sunday & Public Holidays: Closed